Privacy Policy

This Privacy Policy describes how ecolebenito collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you visit our website or use our services related to harbour and lighthouse strolls in Ventspils, we may gather certain information about you.

Information We Collect

We collect information in several ways to provide you with the best experience possible. When you register an account, book a tour, or contact us, we may collect personal details such as your name, email address, phone number, and date of birth. This helps us tailor our services to retirees and provide age-appropriate recommendations for strolls along the Ventspils south pier and seaside promenade.

We also collect usage data automatically when you browse our website. This includes information about your device, browser type, pages visited, and the time spent on each page. Additionally, we use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site.

If you participate in our activities or provide feedback, we may collect information about your preferences, health considerations, and experience during the harbour and lighthouse strolls.

How We Use Your Information

We use the information we collect to deliver and improve our services. Your personal data helps us organize tours, send booking confirmations, and provide customer support. We use your information to communicate with you about updates, special offers, and new activities that may interest you.

Usage data allows us to understand which aspects of our website and services are most valuable to visitors. We analyze this information to optimize our platform, improve navigation, and ensure content is accessible and relevant to our audience of retirees seeking leisure activities.

We may also use your information to ensure the safety and security of our tours, comply with legal obligations, and prevent fraud or misuse of our services. Your feedback helps us continuously enhance the quality of our harbour and lighthouse strolls.

Your Rights and Choices

You have the right to access, correct, or delete your personal information at any time. You can request a copy of the data we hold about you or ask us to update any information that is inaccurate or incomplete. We will respond to such requests within thirty days.

You may opt out of marketing communications by clicking the unsubscribe link in our emails or by contacting us directly. You can also control cookie preferences through your browser settings, though some features of our website may not function properly if cookies are disabled.

If you believe we have misused your information or violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Cookies and Tracking Technologies

We use cookies to improve your browsing experience and gather information about how you use our website. Cookies are small text files stored on your device that help us remember your preferences and login information. We use both session cookies, which expire when you close your browser, and persistent cookies that remain on your device for longer periods.

Essential cookies are necessary for our website to function properly and cannot be disabled. Performance cookies help us understand how visitors use our site and which features are most popular. Marketing cookies may be used to deliver personalized content and track the effectiveness of our promotional campaigns.

You can control cookie preferences through your browser settings and opt out of non-essential cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to book tours or access specific features.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, and destruction. Our website uses secure encryption protocols to safeguard data during transmission. We restrict access to your information to authorized personnel who need it to perform their duties.

While we strive to maintain the highest security standards, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we continuously monitor and improve our security practices to protect your data.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes for which it was collected. Booking information is typically retained for the duration of your tour participation and a reasonable period afterward for customer service purposes. If you request deletion of your account, we will remove your personal data within thirty days, except where we are required to retain it by law.

Third-Party Services

We may share your information with trusted third parties who assist us in providing our services, such as payment processors, email service providers, and tour logistics partners. These third parties are bound by confidentiality agreements and are not permitted to use your information for purposes other than providing services to us.

We do not sell your personal information to marketers or advertisers. We may share aggregated, non-personally identifiable information with partners for analytics and business improvement purposes.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services following such changes constitutes your acceptance of the updated Privacy Policy.